Dressing Up In Call Centers

July 24, 2011

One of the things that people love about working in a call center is the freedom to wear comfortable clothes during the shift. Although there are call centers that require their employees to wear corporate clothes especially those who are in the management level, call center agents enjoy a more relaxing dress code as they [...]

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How To Handle Unexpected Call Center Interview Question

July 24, 2011

I got a call center interview related question on my previous post from Lime. Here’s his/her comment/question: One of the company that I applied in, she asked me this, why do you think red is red?.. first i asked her, is there any specific that i need to know?.. but then I answered, that red [...]

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Spending Weekend Out Of Town

July 8, 2011

Spending your weekend wisely is something that every call center agent knows by heart. That is why these customer service workers do their best to plan their weekend ahead. For some, they go out of town with their nikon monarch binoculars and other outdoor gear to breathe some fresh air and settle in a more [...]

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Account That Sells Horse Equipment

June 26, 2011

When was the last time that you were working for a very interesting account? If you are going to support something in your calls, make sure that you have listened to the call center account training to get more information about it. For example, if you are going to take calls from an account like [...]

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DPWH Call Center 165-02

June 26, 2011

Do you want to give feedback on the latest projects of DPWH or Department of Public Works and Highways? If so, then you can dial 165-02 today. I read this from the news, that we already have a number to call if we have concerns and feedback on the latest activities related to their ongoing [...]

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Accounts Selling Electronic Gadgets

June 23, 2011

Why do people buy digital cameras today? Was it because they just want to have one? This is what you need to remember if you will be handling an account that deals with selling electronic gadgets like digital cameras, smart phones and video cameras. Think of the main reasons why they would love to own [...]

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