August 1, 2010
A lot of people think that working in a call center is like working in a very stressful environment. Well it is, with all the quotas, statistics and metrics that a call center agent has to keep up with, then the stress levels can really be that daunting. That is why most of the call [...]
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July 24, 2010
I have been away for almost a week, offline because I broke my USB 2.0 wireless router. Anyway, I will share what happened about that in another post. But for the meantime, I want to share with you a very interesting video. I have posted some controversial calls like the allegedly Dell Call Center conversation, [...]
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