Call Center Gal

Call Center Clients Coming for a Business Visit

Call Center Gal — Tue, 31 Aug 2010 18:15:02 +0000

How do you deal with clients that go to your call center for a business visit?

I know that it can really be very stressful in the beginning especially if this is the first time that they will go to your call center. You have to be prepared well enough, especially the people from operations and management to present the necessary data, reports, even present the latest account and team stats as (needed and) planned.

As for the travel this is usually tied up with the call center’s administration arrangement, as well as attend to his or her immediate needs from basic accommodations and necessities, even their Acid cigars for those who smoke and some recreational facilities that they might want to try while they are here.

Speaking of interacting with clients, how was your recent interaction with your account client the last time they were here?

Flexibility in Learning for Call Center Trainers

National Heroes Day Holiday Pay

Call Center Gal — Mon, 30 Aug 2010 08:25:41 +0000

If you work in a call center, you would have a two fold thing over holidays. You may be sad that this would mean missing one more day of rest and bond with your family and friends. But on the flipside, this would also mean more pay for a call center agent and this will really be realized as soon as these workers get their pay.

That is why it is but important to know how much you will be getting, as well as those who also did today’s work, on a National Heroes Day Holiday:

* If the holiday falls on an employee’s regular workday:

If worked, the employee is entitled to 200 percent of his [or her] basic wage on the first eight hours and, for work in excess of the 8 hours, to an additional 30 percent of his or her hourly rate on the said day.

But, if unworked, the employee is entitled to 100 percent of his or her regular daily rate, provided he or she was present, or was on leave with pay, on the workday immediately preceding the holiday.

* If the day is the employee’s rest day:

If worked, the employee is entitled, on the first 8 hours, to 200 percent of his or her daily rate plus 30 percent and, for work in excess of 8 hours, plus 30 percent of his or her hourly rate on said day.

But, if unworked, the employee is entitled to 100 percent of his or her regular daily rate, provided he or she was present, or was on leave with pay, on the workday immediately preceding the holiday.

* In case the day immediately preceding the holiday is a non-work day in the establishment, or is the scheduled rest day of the employee, the employee shall not be deemed on leave of absence on that day, in which case he or she shall be entitled to the holiday pay.

For inquiries and feedback regarding core labor standards including holiday pays (compensation), feel free to consult these matters with DoLE Call Center using the following numbers below:

DoLE Call Center

Hotline 2917 from your Globe or TM mobile phones,
908-2917 from your fixed-line phones for free, or
text (SMS) us at 2910

If not, call or visit the appropriate DoLE Regional Office (RO), whose addresses or telephone numbers may be sourced from the same DoLE Call Center.

Using the Knowledge I Got from a Call Center Job

Call Center Gal — Mon, 30 Aug 2010 07:05:26 +0000

Have you thought about doing a work at home that is related closely with the work that you have in the call center before?

As for me, I was able to take care of our family’s microwave oven more now that I know the tips on how to better clean and keep it fully functional. My cousin also recommended my mom to get a refrigerator filter to make our water taste close to a bottled one and to have piece of mind that the water is also clean and safe to drink.

How about you? What tasks at home became easier in relation to your work in the call center?

Call Centers in the Philippines Now Come Home

Call Center Gal — Mon, 30 Aug 2010 06:45:14 +0000

Is there truth to the fact that call centers now come home? If you are working for call centers in the Philippines, do you think this issue should affect you and your job security in anyway?

If you have been following this call center blog, you will read a lot of updates from me regarding the call center companies that closed down, like the Hilton Reservations Call Center, Sitel Birmingham Call Center, Sallie Mae Call Center, Convergys Call Center in Albuquerque, Centerpoint and Wells Fargo Call Center to name a few, but those call centers are mostly located in the United States.

But if you observed the latest hiring scene in the Philippine Call Centers, you may find it truly amazing that a lot of US and UK based call centers still prefer to invest in the Philippines and grow their call center operations here. So if there are jobs leaving the Philippines and going back to the U.S or U.K., I can safely say that there’s still a balanced picture of getting and missing call center jobs everywhere nowadays.

Call Center Jobs Related to Selling Properties

Call Center Gal — Mon, 23 Aug 2010 15:59:16 +0000

Do you have any experience in selling real properties over the phone? If you have been a real estate broker, agent and or marketer before, then most likely you will find it easier to sell different hot real estate properties over the phone just like townhouses, condo units, Outer Banks homes and even some properties that were taken by commercial banks. If you have the passion yet lack the skills, then a call center training dedicated to enhance your selling skills will be very helpful for you to do the job.

HOT: Convergys Looking for Call Center Agents Until September 11, Have a Chance to Win a 16gb Apple iPad

Call Center Gal — Sun, 22 Aug 2010 21:45:47 +0000

Note: This is a sticky post that will be up until September 11. Feel free to check the regular posts below this one. Thank you. =)

Convergys, one of the leading call centers in the Philippines and around the world today, is currently hiring candidates for a leading worldwide communications provider in the US. I got this information that these Customer Service Experts will be housed in the lifestyle & fashion center of Glorietta 5, Makati City.

Please follow these simple steps carefully and completely to apply for a call center job in Convergys now:

1.) Click on this box below and fill out the referral form.

2.) Upon application at the Convergys Referral Program Form, please include http://callcentergal.com as the URL for them to know where you saw the ad.

Just a disclaimer: You can help me get a referral fee of *Php 2,000* per successful hire. Again, I will only get this should your application be successful and you will get accepted for a call center job in Convergys.

But of course, given my advocacy to help call center applicants get their call center job right away (with or without referral fees), I would like to share with you my premium post about call center job interview questions as well as list of call center behavioral questions to help you get an idea on how to ace a call center job interview.

Good luck on your call center job application! =)

P. S.
Have a chance to win a *16gb Apple iPad* by registering and taking part in the online job fair! You can go to the Convergys site for more information on this.

Taiwanese Call Center Scammers Busted

Call Center Gal — Sat, 21 Aug 2010 15:37:03 +0000

First, it was the Indian call center agent that was tagged as one call center scammer. Now, Pattaya police busted these Taiwanese Call Center Scammers that are believed to be responsible for a well known call center banking scam.

At approximately 11:00am on Friday, Major General Niwat Rattana Thammawat along with Colonel Somnuk Changate from the Banglamung Police Station instigated a search and arrest warrant on a residential house in Soi Khao Noi, Banglamung.

A warrant was issued on the premises after various reports stipulated that the location was be being used as a base for an illegal call-center scamming operation. Allegedly, a group of largely Taiwanese nationals had been scamming both Thai and foreign customers into revealing private banking information under the pretence of being an official or representative of a bank or credit union.

In the mentioned search and arrest warrant, Thai police confiscated 8 notebooks, 20 telephones, internet modems, routers, ATM cards and bankbooks.

I believe that this is high time for local police officers to really be vigilant in implementing these so called call center operations especially if they are operating in such a small scale, whether in house or virtual call center ones. This is to make sure that they are doing only legitimate business and are only employing these call center agents in accordance with the law.

Another Call Center Agent Got Robbed

Dress Well in Your Call Center Job Interview

Call Center Gal — Tue, 17 Aug 2010 18:57:54 +0000

Call center job interviews are really so unpredictable yet exciting at the same time. That is why, if I were you, browse my articles about call center job interviews so you will be guided on how to think of an appropriate answer for most of the call center related job interview questions.

Speaking of interviews, make sure that you are prepared to rise in the occasion. This means that you need to dress appropriately. Wear something classic yet appropriate. For the men, mens ties will be a good addition especially if you are applying for a senior management position. And for the women, please ditch your mini skirts and wear something like pair of slacks and or a skirt at least an inch high from the knee.

I know that what I gave you is just a bit of information, but in the next few posts, I will give additional tips on how to dress appropriately for a call center job interview so stick reading this one and the rest of my posts here.

Stream Global Services to Add 250 Call Center Jobs

Call Center Gal — Sat, 14 Aug 2010 07:08:30 +0000

If there was a sad news before like this Hilton Reservations Call Center closure, now one call center is flagging otherwise.

This is so because Watertown based call center Global Services got a new account and therefore adding more than 250 jobs in their workforce.

The new account is revealed as a U.S.-based health care benefits company, and will therefore have Stream’s call center agents to aid their Medicare enrollment support.

“We are extremely excited about our newest client being added in the Watertown site,” Stream Chairman and Chief Executive Officer R. Scott Murray said in a news release. “Building on the world-class support team that currently exists in Watertown, Stream will be building an exceptional team of health care support individuals.”

This is really great news as more opportunities are coming in, especially for those who have related call center experience that are living near the area. It was also reported that Stream Global Services will provide the necessary training for a state insurance license that is required to work for this client.

By the way, I checked that there’s Stream Global Services Philippines as well. I just hope that they would also acquire new clients so that a lot more people will be given call center jobs in the Quezon City area.

source

Drug Test in Call Centers

Call Center Gal — Fri, 13 Aug 2010 21:09:47 +0000

Some call center companies require that applicants pass drug testing as part of their hiring process. Most of the time, they ask the call center applicants to go out with a referral slip to go to their accredited hospital or clinic for such test.

But now, these call center companies can speed up the process by the help of companies who offer drug testing kits to speed up the process. Just like a UK based drug testing company Clmedical, BPO companies can finally know the results in less time by using their drug testing kits to finally aid the progress of the applicant’s hiring process in the company, whether he is a GO or a NO.

On their website, and you will be exposed to a lot of information regarding different types of illegal substances that you should not take of course, and these information also include the different types of drug testing with descriptions on each and instructions on how to use those. Also, they have a portion on the site that provides up to date information about everything that relates to drugs and the newest drug testing sessions available in the market.

I find this important as a lot of interested clients will greatly benefit from it and can pass the useful information that they have on their site. So if you have some time later, take a chance to look it up on the net to check the latest information about drug testing and Clmedical’s drug testing kits.