Call Center Gal

Helpful tips and suggestions to guide you in your career.

I know that up to this time, a lot of call centers are still celebrating their Post Christmas / Year End party. So let me share some tips so you can make the most out of your holiday party.
1.) Register to confirm your attendance.
Whether you’ll attend or not make [...]

Let’s say you want to seek the ‘greener pasture’ and you want to move on in your present career. So after you updated your resume and compiled all the necessary paper work, you started to let the word out. You submitted your resume online, and then waited for their call for the initial interview and [...]

When was the last time that you talked to a call center agent for your concerns? Did the agent sound pleasant in the way she say her spiel? Did you ‘hear’ the agent’s smile throughout the call? If not, she needs to let the customer ‘hear’ her smile.
I know that you will agree with me [...]

What will you do when someone used your identity in a fraudulent transaction? How do you protect your personal information against identity theft?
Well of course, I don’t want it to happen to you or to anyone else. That would surely hurt your reputation especially if your identity will be associated in a deceitful activity. [...]

What’s the difference?
Call Center
This is an industry focused on serving accounts (clients) by taking and or receiving calls. This is when we encounter industry terms like Inbound and Outbound calls.
Inbound Calls
Have you called a certain number to ask for information or assistance? That is an incoming call from the customer to the [...]

Hi everyone!
On my first few posts, I shared The Top 10 Interview Questions and how one should understand it based on interviewers’ expectations. After I got a few comments about it, I realized that I should share more tips on how to ace (call center) job interviews.
Okay, let’s say you were in an interview [...]

Tired of taking calls? You deserve a break!

Oops, not that one. =)
Well, if it’s just the first few hours of the shift and you need to take your one hour break, why not take that break time wisely? You can try one, two or more from the list below.

I usually ride a cab going to work whenever I’m pressed for time. When its dawn and I really feel the need to go home from shift the soonest, I also opt to call for one.
Issues about security and ‘fair’ fare will always be there. But for now, I will share some tips on [...]

“Mr. Smith, if you will take advantage of this travel package, I will give you a free gift.”
Sounds familiar?
There are times that when we speak in English, we sacrifice the value of using the language effectively that we sound redundant in our statements. This is true even in call centers.

When I was an agent before, I noticed that some of us got a deduction from our QA scores for not properly acknowledging some customer’s statements. We learned that it has something to do with the idioms that they used in their expressions. Before the customer asks for your supervisor, take a look at this [...]