If you work in a call center, you would have a two fold thing over holidays. You may be sad that this would mean missing one more day of rest and bond with your family and friends. But on the flipside, this would also mean more pay for a call center agent and this will really be realized as soon as these workers get their pay.
That is why it is but important to know how much you will be getting, as well as those who also did today’s work, on a National Heroes Day Holiday:
* If the holiday falls on an employee’s regular workday:
If worked, the employee is entitled to 200 percent of his [or her] basic wage on the first eight hours and, for work in excess of the 8 hours, to an additional 30 percent of his or her hourly rate on the said day.
But, if unworked, the employee is entitled to 100 percent of his or her regular daily rate, provided he or she was present, or was on leave with pay, on the workday immediately preceding the holiday.
* If the day is the employee’s rest day:
If worked, the employee is entitled, on the first 8 hours, to 200 percent of his or her daily rate plus 30 percent and, for work in excess of 8 hours, plus 30 percent of his or her hourly rate on said day.
But, if unworked, the employee is entitled to 100 percent of his or her regular daily rate, provided he or she was present, or was on leave with pay, on the workday immediately preceding the holiday.
* In case the day immediately preceding the holiday is a non-work day in the establishment, or is the scheduled rest day of the employee, the employee shall not be deemed on leave of absence on that day, in which case he or she shall be entitled to the holiday pay.
For inquiries and feedback regarding core labor standards including holiday pays (compensation), feel free to consult these matters with DoLE Call Center using the following numbers below:
DoLE Call Center
- Hotline 2917 from your Globe or TM mobile phones,
- 908-2917 from your fixed-line phones for free, or
- text (SMS) us at 2910
If not, call or visit the appropriate DoLE Regional Office (RO), whose addresses or telephone numbers may be sourced from the same DoLE Call Center.
