Here’s my current find: Indian Call Center. Watch the video and feel free to comment on what the Indian Call Center Agent revealed about working in an Indian Call Center.
Inside an Indian Call Center and Call Center Agent Revelations
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{ 3 comments… read them below or add one }
in more ways than one he is right about how clients think. Not just in america but customers in general. Call Center work is hard and requires a lot of patience.
Hope you are having a great weekend
xoxo
I agree that cultural and language barrier will always pose a challenge, especially when working in a call center. That is why, hardwork and patience goes a long way, kumbaga tyaga lang talaga.
I’m having a great weekend. Hope you’ll have yours too!
I guess, for those people who are venturing in this kind of job, they will have to learn the cultural background of the account they are handling and be able to use that learning through their work.