Which of these two is the most effective? At first glance, it’s the onsite call center agent training that is the better option because:
1. it allows a face-to-face interaction between trainer and trainee
2. it gives the trainee a first-hand experience
3. the option to train a whole group of trainees
4. a shorter period of time for the whole training
5. familiarity between the trainer and trainee which can help in the whole training process
On the other hand, webinar is also a good training choice. It is a form of web conferencing, allowing live meetings, discussions, and presentations over the Internet. Basically a person sits in front of his computer while the one conducting the training is miles away, or even on the other side of the globe. They talk via the Internet or through regular phone calls and the training presentations are shown on each others’ computer monitors.
There are advantages on choosing a webinar:
1. it costs less because there is no need to travel
2. it is a better choice for a phone call simulation
3. because of the cheaper expense, it can be conducted over a longer period of time
4. it allows for a more flexible scheduling
Trainers say that nothing can replace a training conducted in-person. There is better interaction between the trainer and the trainee and it can accommodate a greater number of trainees at the same time. Of course webinar training also has its merits, most especially if they can’t schedule a live training due to distance between them.
How about you? Which type of training would you prefer?
