Will Philippine BPO Industry remains to be the sunshine industry?
I guess yes, for now. But since Vietnam, Malaysia and Sri Lanka have been silently working on advertising themselves as the next preffered BPO locations, then I guess it’s high time to look at where we’re at right now.
According to this recent article on BPO firms, we have to keep with the global standards (of customer service satisfaction) and market ourselves heavily as well so as not to lose this spot in the eyes of these call center companies.
As Filipinos are known for their work dedication and hospitality, I believe that we should not only maintain great work ethic but also show them good statistics to justify their stay here in the Philippines.
But if our Asian neighbors will bargain a much competitive compensation, technology and talent pool, we might eventually find ourselves losing the ’shine’, causing unemployment left and right.
And this is the scenario that we don’t want to happen right? Because losing these call center jobs means losing the jobs in other sectors as well, especially in telecommunications, transportation and hospitality industries.
So for all of us who are working in call centers, let’s do our share in keeping our industry alive. Let’s always put our best foot forward and remain competitive globally, these simple steps will greatly help in securing our jobs and the preference of our global clients.
Related posts:
- Is a Healthy U.S. Economy a Bad Thing for the Philippine Call Center Industry? Some economic experts are already declaring that the United States...
- Earth Hour for Call Centers What do you know about Earth Hour? I asked this...
- Call Centers Concerned Over Political Rally Today, a lot of anti ConAss (Constituent Assembly) supporters are...
- Drug Issues in Call Centers? Call centers usually have strict rules regarding some behaviors or...
- Long Weekend for Some Philippine Call Center Agents Some call center agents here in the Philippines are enjoying...
Related posts brought to you by Yet Another Related Posts Plugin.
