Is your call center heavily investing on office supplies?
Well, they should. Almost all big call centers are boasting of their state-of-the-art facilities, especially if they have their own building. From the training rooms, conference halls, up to the agents workstations, they all have new desktops and other computer peripherals. They even invest on premium brands of phones and headsets.
This will work best for their agents because this will surely improve the quality of their calls and at the same time will impress their would be clients should they schedule them for a call center tour.
Now, I’ll ask the question again. Is your call center investing on high end, quality office supplies? Care to share your comments?
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to be honest, no. among all centers ive worked for, i was flabbergasted to see the black avaya phones that they have when i first got there. the phone still has sharp edges, kinda like having a box type look for a car. equipments are kinda old and paper is scarce. they like to think they put a premium on giving scorecard coaching and yet you have to produce your own paper and folder for your agents files.
im actually looking for a way out asap.