If you want to work in a call center and have an extensive background in purchasing, why not work in such department?
In Call Center Purchasing Department, you will be responsible for buying everything to make the call center operations possible. You will be collecting and studying some purchase proposals from the industrial equipment supplies up to the consoles, phones and all the stuff everyone will use in the office.
Aside from that, you will also be responsible in coming up with proposals (on the future items to purchase) as you anticipate the needed supplies of each department in the call center. Now that requires a person that is also good in numbers as you have to present the figures to justify the need to buy all these supplies.
So if you have the necessary background and related experience, check out if the call center you are applying for is looking for a Purchasing Staff or Lead. You will definitely have a different taste of call center experience in the job you will have to do there.
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Yup you are correct here. Purchasing job in call centers are very well okay. In fact I am one of them to be frank. I really enjoy the job and I loved to communicate and making proposals to other equipment companies.
Hopefully with our virtual call center software solution, the decisions for the purchasing department of call centers can be made a bit easier. The software is web-based, requires no installation on the client-side, and the purchasing department can then choose the types of devices the agents will use to communicate with the callers, including desk phones, soft phones, Google or Skype, and even mobile phones and chat.