A lot of non call center folks do not understand what these call center agents have to go through to finally let them be on the operations floor and take calls.
That is why I strongly disagree their opinion especially when some people think that this job is a no brainer. You need to always open yourself to learn about the product that you are supporting and ready to be trained so you can enhance your skills.
I can proudly say that I have known a lot of new things like when I took calls for a telecommunication company before. Aside from that, I got to know more about how to fix a fax, answering machine and other phone line systems when I worked in an account supporting those lines of businesses.
Just like my former colleague who knew a lot now about mortgage including mortgage life insurance quotes since he was trained to answer inquiries about mortgage related matters.
Now that takes a lot of learning involved right?
Related posts:
- Insurance Niche Account in Call Centers Will you phone in a call center if you want...
- IT Jobs One of the things why other people would shy away...
- Flexibility in Learning for Call Center Trainers As a call center trainer, you should always be open...
- How to Benefit in a Call Center Sales Training Do you want to earn extra cash incentives and work...
- Prepare That Much Needed Vacation Now Call center life as agents has repetitive activities. After answering...
Related posts brought to you by Yet Another Related Posts Plugin.
{ 8 comments… read them below or add one }
I know what you mean. There are a lot of misconceptions bout the industry. I am a headhunter for several call centers and it is one tough job to look for call center employees. Out of 100 applicants you will only get 1-3. If the job is so easy then why is it so hard to look for people, right?
I will agree. My husband did call center work for a little over a year, when he was between jobs. It was a long learning process, but at least he got paid for the time he spent learning.
I do agree, call centers job is brainee job and people do take care specific industries like: telecommunication, dotcom, products, technical whether they do under one roof that name call center but take care several industries and support better than specific assign people of industry thatwhy call center industry growing up day by day.
isn’t it?
A call center job is a tough job. Not only does one need to know all about the product or service he/she’s assigned to but he/she needs to have confidence, tact, and good communication skills.
100% agree, there was a time when I could hear people say “Sa call center ka lang pala nagtratrabaho.” I was so amusing when I challenged that person to apply in a call center. 3 year running and he still can’t get accepted. What a loser.
Those who haven’t tried applying for call center jobs do sometimes get that impression. I don’t know why they could think of such when out of 100 applicants, sometimes, only 2 or 3 would get a job offer.
But the challenge doesn’t stop with getting through the interviews since training can still be a pain. Culture and Product training are just the basics. whew!
I’ve been with the call center industry for 5 years now and , boy, it wasn’t an easy and free ride.
Hope people will get their impressions checked before they give out unsolicited remarks about call center guys.
This is really funny. I have been in the call center indusry for over 8 years now. Started out as an agent, became a trainer and then an assist. Training Manager and eventually becoming a full time TQA Manager. Because of this I have been sent to New York, Texas, Malaysia, Singapore, Hongkong just to name a few. And all of these trips are virtually expense free since its the company who shoulders the expenses. Daily allowance plus the chance to learn and be exposed to fortune 500 companies? If thats what they call a “no brainer” or a “dead end” job, then please bring it on!
I don’t understand why there’s stereotyping that call center employees are those who are just desperate to get a job and that working for a call center doesn’t entail too much brain activity.
I’ve worked for a couple of call centers already and I started out as an agent, became a Quality Specialist, Team Leader and almost an Operations Manager. I was earning 5 figures monthly and was supporting my family big time. That shows that there’s a career path in the call center industry. The salary is even better than “regular” jobs here.
I’ve done final interviews of applicants myself and I can tell you that out of 50, only 4-5 of them passed the interview. There was even 1 applicant (first time in a call center) who was shocked that she didn’t get in. She said she knows she has excellent English communication skills and dared to ask why she didn’t get in. I told her that’s not the only thing we’re looking for. Her demeanor throughout the interview turned us off but we explained that to her gently. Tsk tsk.
No-brainer job? In 1 of the call centers I’ve worked for, agents were being transferred from 1 account to another and they were able to keep up with all the changes. And with performance metrics set for each account, you can’t just breeze your way through regularization or even your 3rd month appraisal. In a call center, you’ll learn things you wouldn’t even come across in a “regular” job.