Top Gift Certificates for High Performing Call Center Agents

One of the things that make the call center industry different from the others is how they motivate their employees to perform at their best. Especially if you’re in the Operations Department wherein attrition is a very big issue. Okay, were going to tackle call center attrition in another post but just to give you an idea, this (attrition) happens when a call center employee leaves the company for whatever reason.

So to prevent this from happening they have different spiffs up for high performing agents. One of these is through giving away gift certificates. Here are the some of the top GCs call centers usually give their agents:

Sodexho Premium Pass

Considered as the universal gift certificate in the Philippines because it gives access to almost 3,500 merchants from supermarkets, department stores, spas, specialty shops, even gasoline stations. This appeals especially to married call center agents as they usually use Sodexho to buy groceries for their family.

Starbucks Gift Certificate/ Gift Card

Who wouldn’t want to have one? With all the Starbucks branches around call centers in the metro, this is one of the instant sweet gratification for coffee lovers.

SM Gift Card

If you’ve been to the Philippines, you will know that SM department stores are strategically located around the metro and even outside of Manila. So having this as your reward will give you access to purchase goodies from food, clothing, toys and even your basic home ‘hardware needs’.

Robinsons Gift Certificates

Just like SM, Robinsons Malls and Department Stores are all over the place. Some of their malls are too accessible to call center workers that it houses some of their production floors like some Teletech sites. You can use this GC to buy home furniture items aside from the usual top picks like clothes, shoes and grocery items.

Rustan’s Gift Certificate

Call center agents who were given this GC usually use this to buy premium gift items.

It’s more than the amount

More than the GC’s face value is the happiness that a call center agent feels knowing that this marks his good performance in helping customers on the phone.

Anything I missed on the list?

This initial list is based on my experience when I worked as a call center agent. I received most of the items stated here (oh I miss those years!). How about you? What other gift certificates / gift cards should we add here and why? Feel free to share your stories here.

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