A British broadcast journalist went undercover to reveal an Indian call center employee trying to sell her leads or a list of vital, financial information of British customers.
The data that were offered to her included credit card numbers with the three-digit code found at the back of the card. Just imagine what such information can do for people who have malicious intentions.
{ 7 comments… read them below or add one }
narinig mo ba yung news dito na yung pinakamalaking telepon company dito e ninakaw ang databank nila? ayan, kagulo talaga
kengkays last blog post..kapag namatay ako…
That person isn’t making our job any easier.
That is something! That is why call center agents must not have pens and papers and the CC dta should be entered in the fields right away…. i worked in call center too!
WebbieGurls last blog post..The Blog and the Blogger Moving On!
That is good that such person was busted.. I am trying to see the real news…
Thanks a lot for sharing. That is a bad thing and a negative impact to the cc industry!
This is very informative.. I saw the whole video.
Well, maybe the UK outsourcings better go to the Philippines? Hope this wont happen in Philippines too and be so sensational like this because PH is really earning much from call center sector.
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Ohhh… that is a bad news for indian call centers then.
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very shocking, especially how institutionalized it appears to be in India.
On a flip side, this may be an opportune time for call centers in other countries to highlight how their data protection policies are better than India.
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