How’s everyone today? It’s good to be back after resting for a couple of days. Thank you for visit and the comments, I really appreciate it. 
Now it’s time for me to catch up on my call center blog posts. I just read this one from Khristine:
I am amazed that call center agents have the patience to listen to irate customers (or do they sometimes cause them to become irate?)…but then again, they earn relatively ok money so I guess that’s what makes it bearable.
While I agree on the fact that patience is a trait that call center agents need to observe in our line of work, I still believe that no pay will be enough just to bear the customer’s frustration when they take calls.
I’ve been a call center agent on my first few years in the industry. And believe me, if you’re a call center agent, you will encounter a lot of customers with interesting personalities. And you cannot predict how they will behave as soon as they become emotionally challenged on the phone.
That’s why I realized that this is not the job for the faint-hearted. I am sure that all call center agents will agree with me.
{ 6 comments… read them below or add one }
I am not a call center agent, however I do have some friends who work in the industry.
I have to agree with you on the pay, because I am an not sure I could deal with irate people every day.
Work At Home Mom Taras last blog post..New Look Blog Contest
I believe that call center agents should be paid very well because they are at the forefront of the company’s customer service. They get all the irate calls. It’s only fair that they get paid well for it.
Perissods last blog post..Things to Know About Dog Nutrition
i would love to have a confirmation that call center agents are getting good pay
and yes, i admire those who stay on the line while an irate customer is venting, ibang klaseng tao ang mga ganyan who could keep their cool and still talk reasonably
kengkays last blog post..Inuman sa Espanya
I honestly believe that Call Center Agents could/should be paid more. Maybe a pay scale that is based on performance. I will say that if you are on an english support call it is definitely worth having a Call Center Agent who has English as their first/primary language. Sometimes the “irate” customer wouldn’t be so “irate” if they spoke to someone who used the same language/accent/dialect.
Kids Bible Craftss last blog post..Kidz Tug of War Dog Craft
I can’t agree more, also heard many stories about irate customers.. the amazing part is how agents handle them, good thing they are paid well.
vhincents last blog post..Pinoy Dream Academy Season 2 Van Pojas completes the top six
That’s why I realized that this is not the job for the faint-hearted.<— You can say that again. However, some customers would really be enraged if CSRs do not have a profound knowledge about the “inquiry.”