How’s your blogging nowadays?
I have been reading a number of call center blogs long before I started Callcentergal.com. Being an employee in the industry for more than 5 years, it was only but natural for me to be curious about what other bloggers are saying in my line of work.
I got inspired to start a blog about my call center experience when I met a former classmate during our school reunion. He is a professional blogger and I call him such because he earns a great deal of income from blogging. He sold me the idea to start a blog so I can share tips and anecdotes with those who are interested to join the industry. And of course, I was enticed with the chance to earn a passive income through blogging.
‘Call Center Blog’ was the first name I thought but it was already taken. I also tried ‘Call Center Blogging’ but sadly, that too wasn’t available. Then my boyfriend thought about ‘Call Center Gal’ explaining that it fits my call center blog’s personality because I am a Gal. As simple as that. And so ‘Call Center Gal’ was born.
I also invite others to start their own blogs about call centers. I think blogs are a great way to connect with people who also work in this outsourcing industry. I would love to hear about their stories of working in the night shift, overcoming an irate caller or simply the life they have when they aren’t wearing the headset.
Till next post,
{ 1 comment… read it below or add one }
three days before eBay, i was quite hesitant if i would continue the journey.i was just quite nervous and had all those premonitions for the final day-i had to take calls and talk to the Americans and had nothing to do about it. i wanna quit yet i find myself that coward if i would do so. i was envious with my batch mates ( waive 7-c), most of them were ready, excited, and brave enough to do it. i feel intimated when i learned about their experiences-been there in the U.S. for an on-job-training, was employed there as regular, had a 3-year call center experience somewhere in Manila—and i was just damn not ready. i was teaching Koreans, not Americans–two races that are absolutely opposite.
i had to challenge myself. i signed up for an RD-OT a day before our e-bay. and there…panicked-stricken, i was out of the world. on a positive side, i was able to manage my calls, had the confidence though i’m not familiar with the system. i had to ask for help around, and i did approach anybody no matter what they say. i know they were like this on their first day. i had then a terrible call from a customer who realized that i can barely understand what he is talking about. damn accent! and he was like a man of racism. basically, he hates us…he said, “i wonder why they hired you guys from the Philippines when you don’t even understand English!”
but i have to be kind and respectful you know, it’s my job. but actually i wanna say to him “because we are the only people who can handle the call with all the patience talking to an i-rate caller like you! because we are of good hearts! we are not that compulsive like you!”no…no…sigh***
well, that all folks…that was just one of the dreadful experiences so far…comes more of course.