Hi everyone!
On my first few posts, I shared The Top 10 Interview Questions and how one should understand it based on interviewers’ expectations. After I got a few comments about it, I realized that I should share more tips on how to ace (call center) job interviews.
Okay, let’s say you were in an interview and you answered the first few questions correctly. Congratulations!
But just when you thought that you’ll be off to the next stage, your interviewer said,
“Tell me about a situation when you built rapport quickly with someone under difficult conditions.”
Then as you think about the answer you begin to stare on the ceiling, on the wall, on the floor…all these things while your interviewer is patiently waiting for your answer.
Quite embarrassing isn’t it?
So today, I will share with you this list of behavioral questions (for both first timers and experienced applicants) to serve as a reference and help you prepare for your next job interview. Read on.
Describe…
1.) a major change that occurred in a job that you held. How did you adapt to this change?
2.) a project or idea that was implemented primarily because of your efforts. What was your role? What was the outcome?
3.) the project or situation which best demonstrates your analytical abilities. What was your role?
4.) a situation in which you were able to effectively “read” another person and guide your actions by your understanding of their individual needs or values.
5.) a time when you were able to effectively communicate a difficult or unpleasant idea to a superior.
6.) the most significant written document, report or presentation which you had to complete.
7.) a time when you took personal accountability for a conflict and initiated contact with the individual(s) involved to explain your actions.
Tell us…
1.) a situation in which you had to adjust to changes over which you had no control. How did you handle it?
2.) about a time that you had to adapt to a difficult situation.
3.) about a time when you had to go above and beyond the call of duty in order to get a job done.
4.) about a time when you were particularly effective on prioritizing tasks and completing a project on schedule.
5.) about the last time that you undertook a project that demanded a lot of initiative.
6.) how you keep your job knowledge current with the ongoing changes in the industry.
7.) about a job or setting where great precision to detail was required to complete a task. How did you handle that situation?
8.) about your experience in past jobs that required you to be especially alert to details while doing the task involved.
9.) about a time when you built rapport quickly with someone under difficult conditions.
10.) about a recent successful experience in making a speech or presentation.
11.) about a time when you had to present complex information. How did you ensure that other person understood?
12.) about a time when you had to use your verbal communication skills in order to get a point across.
13.) about an experience in which you had to speak up to express your opinion.
14.) about a time in which you had to use your written communication skills in order to get an important point across.
What…
1.) do you do when priorities change quickly?
2.) impact did you have in your last job?
3.) is the most competitive work situation you have experienced? How did you handle it? What was the result?
4.) is the riskiest decision you have made?
5.) kinds of challenges did you face on your last job? Give an example of how you handled them.
6.) projects have you started on your own recently? What prompted you to get started?
7.) things have you done to become better qualified for your career?
8.) do you do when you disagree with your manager?
9.) challenges have occurred while you were coordinating work with other units, departments and/or divisions?
10.) have you done to improve your oral communication skills?
11.) have you done to improve relations with your customers?
12.) kind of decisions do you make rapidly? What kind takes more time?
13.) kinds of problems have you had coordinating technical projects?
14.) was your most difficult decision in the last 6 months? What made it difficult?
How…
1.) have you persuaded people to buy your opinion?
2.) do you handle problems with challenging customers?
3.) do you go about establishing rapport with a customer?
4.) do you involve your manager and/or others when you make a decision?
5.) quickly do you make decisions?
Do you have behavioral questions to share? Feel free to post it here ok?
I wish you luck on your job interview. =)
Till next post,
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{ 6 comments… read them below or add one }
the hardest question for me is: “Tell me something about yourself.”
LOL!!!
This is a really comprehensive list of behavioral questions. I have a guide to answering call center behavioral interview questions on my website which may help you with preparing responses to these sort of questions.
The Call Center Interview Guide.
For Mj above here are some tips for answering that tough question:
The interviewer is trying to find out if you will fit in with the rest of the team and the company. This interview question also explores what motivates you and whether it is consistent with the position and company. Avoid just repeating what you have written on your resume. What makes you uniquely qualified to do this job? Try to describe yourself objectively focusing on your key skills and abilities that will be of benefit in this job. Describe your character as it relates to the inherent job requirements. Sample answers for this question are also given on my free website.
Interesante itong post (blog) mo especially sa mga new graduates.
Salamat sa pagbisita sa site ko, ha?
arrgh, i dont try to practice answering questions kasi mas lalo nagugulo isip ko kapag may ready answer ako. what i do is simply read those tip questions tapos search for one right word, and go from there.
ang wierdest tanong sa akin during job interviews eh kung ano ang chinese zodiac sign ko. nung nalaman nung may-ari ng kumpanya na dragon ako, tanggap agad! ni hindi pinansin ang power resume ko na printed sa mamahaling linen paper. hehehe…
Hi, Regarding chinese zodiac which I read on Saturday. I think we might disagree on this, but I still appreciate your comment on vioral Questions Your Interviewer Might Ask | Call Center Gal.