Alright, okay? Callcentergal’s List of Redundant Phrases

You know what ‘man’ I really find very hard that even though the qualifications to worked for a call center are rudementary, they still have the time to be fussy. Call centers always states thar they are in need of a 100 or more agents and yet they hardly ever fill up the slots. Another thing about call centers, though they will say that an unquilfied applicant can reapply that not exactly true, coz if you ever told them that your a previous applicant- chances are you will get a sod off.

And let me tell about “Accent Neutralization Training”, trainers like you would always pounce over the as to the sounds of vowels and stresses and yet on the floor all of what was thaught from the said training simply just go out of the window. In fact all that matters is just the knowleged of the product and the courtesy.

Hi Sting,

Thanks for dropping by. =)

Those were very good observations although I must say those points were not to be considered absolute across all call centers. Let me share my take on those concerns:

1.) Concern: You know what ‘man’ I really find very hard that even though the qualifications to worked for a call center are rudementary, they still have the time to be fussy. Call centers always states thar they are in need of a 100 or more agents and yet they hardly ever fill up the slots.

My Reaction: Every industry (not only call center) follows a standard in hiring their employees. Yes, there are cases that they are challenged to hit the numbers. But (through experience)reputable call centers will highly regard the quality more than the quantity of hires. This is to also prevent possible attrition throughout the training down to “going live” (taking calls) on the floor.

2.) Concern: Another thing about call centers, though they will say that an unquilfied applicant can reapply that not exactly true, coz if you ever told them that your a previous applicant- chances are you will get a sod off.

My Reaction: I’m sorry to hear that Sting. I had trainees who told me that they survived their 2nd, 3rd even 4th attempt application in our company. It means that they really gave those applicants ‘another chance’ to make it. Most of them told me that one of their motivations was the feedback that was given to them. Since they already knew the areas that they need to work on, they focused on those opportunities. In the end, they were grateful because the feedback helped them survive their next application (in our company).

3.) And let me tell about “Accent Neutralization Training”, trainers like you would always pounce over the as to the sounds of vowels and stresses and yet on the floor all of what was thaught from the said training simply just go out of the window. In fact all that matters is just the knowleged of the product and the courtesy.

My reaction: In my opinion, the main idea behind the Accent Neutralization Training is for the learner to be more communicative, especially when it comes to customer interaction. Learning the individual lessons about Pronunciation (different vowel/ consonant sounds, stress patterns etc)is just a part of a bigger picture. =)

I always tell my learners that whatever they’ve learned in the training is just half of the learning process. The other half is for them to (appropriately) apply everything they’ve learned in the training when they take calls.

If the learner chooses not to apply those then its fine. But he also chooses to let go of the opportunity to improve himself in terms of communication.

In the end, knowing what to say is important in a call but knowing how to relate it to the customer as well is what sets a mediocre agent apart from a ‘real performer’.

And oh, courtesy can also be rooted on how you appropriately say things to your customer over the phone.

Again, thank you for letting us know your thoughts. =) Feel free to drop by anytime and leave your comments here ok? =)

Yours in blogging,
Callcentergal

You know what, Sting, if you speak exactly as you write, no call center would even tell you to try and apply again next time. You’re English is horrible.

I’ve worked at a call center before and it’s not the vowels that they give more importance. It’s the stressed and the unstressed parts of a word. As for myself, I have a problem with properly pronouncing ‘with’ because when I speak it, the word sounds like ‘width’. I have my fault and I’m aware about it.

The language is important in the industry, especially how you say it.

How about you? Are you aware that you’re terribly and horribly bad in English?

Sting, grab a copy of ‘Strunk and White’. You need it, dude.

It’s elementary, my dear.

btw, i’ll add you up sa blogroll ko

well, i admit i am guilty on some of these redundant phrases but i guess some of these are very reasonable and exception to the rule. please correct me if i’m wrong.