TOP 10 CALL CENTER JOB INTERVIEW QUESTIONS (Part II)

In my previous post about this topic, I mentioned the first four questions that an interviewer usually asks when you apply in a call center. You verified how some answers might ruin your chances of acing the call center job interview. Let’s continue with the next set of questions.

5. Explain how you would be an asset to the organization

Call center applicant: “I can be the best call center agent in three months time.”

Common mistake: Overconfident answer

Unless you know how you can advance your career in the company, statements like the given example will blow your chance of getting the job.

Call center gal tip: Explain what you can honestly (and specifically) do to help the company achieve its goals.

6. Why should we hire you

Call center applicant: “Because I can be an asset to your organization.”

Call center applicant: “Because I can be the best agent in your company.”

Common mistake: Giving vague answers

Call center gal tip: Although you wanted to stress that you are the best candidate for this position, you still need to provide realistic answers in this question. Tell them how your specific positive work attitudes can help you to be a better call center employee, say, after three months. Remember that in my previous post I encouraged you to use the company’s public resources like websites, flyers, pamphlets and other marketing collaterals. Those materials usually carry public information about the company like the list of trainings and certifications they provide as well as opportunities to go up the corporate ladder. Use those information as a reference so you can provide realistic yet conservative answers in this question.

7. Tell me about a suggestion you have made

Call center applicant: “I was assigned to be the head of a marketing project in my previous company. I found out that my subordinates were not as hardworking as I. We hardly met deadlines because of that. I was so stressed that I gave them an ultimatum. Either they meet deadlines or leave my group instead.”

Call center applicant: “Because I can be the best agent in your company.”

Common mistake: Giving a hint that you alone can provide good suggestions.

Call center gal tip: This is a question meant to check on how you work well in a group. This is the usual setup in call center companies. Whether you work as an agent, coach, quality assurance analyst, real time analyst, trainer, supervisor, manager and even when you include other positions in the ranks, you will always be a part of a certain group, team, division or department. This question asks you to reveal how you contribute your skills to attain team goals.

Please check the following questions to serve as a guide on how you should answer this question.

What kind of approach were you using when given a chance to do collaborative work? Was it authoritative, authoritarian or diplomatic?

Were you always assigned to be the leader of the group or you still find it productive to wear the hat of a member?

Why were you asked to provide suggestions?

What was the situation that made you suggest something?

What is the purpose of your suggestion?

Did anyone from the group disapprove of your suggestion? What did you do?

What was the effect of your suggestion?

Thanks for reading the second post of this three-part series. Your comments and suggestions will be highly appreciated.

Please click Call Center Job Interview Questions Part I if you missed the first part of this post and Call Center Job Interview Questions Part III to continue reading this three part series in my call center blog.

Tagged as: call center interview tips, call center tips, job interview tips