On the first two posts about this subject, I presented the first seven questions that most call center applicants need to answer as part of the interview process. Here are the last two questions that will complete the TOP 10 CALL CENTER JOB INTERVIEW QUESTIONS series.
8. What is your greatest strength
Call center applicant: “Do I need to say just one?”
Call center applicant: “I am honest in all my dealings. That is my greatest strength.”
Common mistake: Failing to assess your personal strength
Call center gal tip: List all your personal strengths on paper and check which among those on the list can help you advance your career. For example, if you chose to tell them that you are honest in all your dealings then be prepared to relate this to your job in the call center. For example, since you are honest in all your dealings then you can assure them that (when you are taking calls) you will not mislead a customer in any way. If you tell them that your personal strength is your patience, tell them how you can apply this in your training (you will exercise utmost patience learning things that are new to you) and later on when you’re going to take calls (on how you will handle challenging customers).
9. Tell me about your dream job
Call center applicant: “I want to be the President of this company.”
Call center applicant: “I want to be a team leader in three months.”
Common mistake: Failing to be realistic in your answers.
Call center gal tip: Although the question is about your dream, remember that this is not just a casual conversation. You are in a call center job interview. The call center interviewer wanted to check on your dreams of advancing your career in their company. Again, I’m stressing the importance of doing a company background check. Is a promotion from a call center agent to being a team leader really feasible in three months? How about if you wanted to be a supervisor or a manager perhaps? How long will it take for you to be one? That is why it’s important for you to give conservative yet realistic answers even if this question seems to let you think of your “dream job”.
10. Do you have questions for me
Call center applicant: “None, thank you.”
Call center applicant: “Will you give me more than 25 thousand pesos? I am very much qualified.”
Common mistake: Either thinking that you are only attending a call center job interview to answer questions or thinking of asking the wrong questions.
Call center gal tip: Usually, this question signals the end of a call center job interview. After the interviewer expressed interest in knowing more about you and your application, you are given the chance to express your interest in knowing more about the company. Asking those questions will let them know that you really wanted to learn more about the company because you are seeing how their growth will be your gain as far as career advancement is concerned.
Thank you for reading THE TOP TEN CALL CENTER INTERVIEW QUESTIONS. Feel free to post your comments and suggestions here.
But before you leave, you may want to go back on Call Center Job Interview Questions Part I and Call Center Job Interview Questions Part II to check the items you want to remember before you head on to your call center job interview.
Till next post,
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wish me luck for my interview…
thank u…. i feel these tips would help me alot….
thank you for posting, i hope it can help me ..
thank you for posting this. i hope it will help for my first interview on this say .!
tank you very much……..
Best of luck to you Martina.
I hope this year would be my lucky year…lord god please guide me in everythig i do….thank you!
thank you for the tips it helps me a lot to gain more confidence
Well, I really did your suggested answers for call center job questions but I’ve been wondering why I was rejected.By the way, there were instances that some applicants concluded that I’m better than the interviewer.I know that within job interview,insecurity occurs. What do you say?
WEW!!..A LITTLE B8 NERVOUS,BUT THNX 4 THE TIPS 8 HELPS ME A LOT..GOD BLESS ME AND GIVE ME HEAVENLY KNOWLEDGE TO ANSWER THEIR QUESTIONS TOMORROW….THNX AGAIN 4 THE TIPS
i guess these are enough hints for me..and i wanna thank u..
but I am having hard time on what and how will i start making answers of these possible questions..
yeah that was too helpful for us, being a first timer in call center interview it was really hard for example when i’m undergo with my first time interview in a call center i’m so worry because i didn’t know if ‘m gonna pass to my interview………………….that’s really Hard you didn’t know if what are you going to answer for all those question.. that interviewer give’s to you…..
tommorow would be my first call center job interview.
I wish that it would help me get hired and be successful.
Tnx..
thank you for the tips. these will help us a lot in our future..
and this will give me more confidence….
.. it helps me a lot !!! wish me luck !!! thanks
Best of luck to you Von.
Feel free to share your interview experience here.:)
Best of luck to you Jonalyn!
I’m sorry to hear about what happened. Did the hiring personnel explain the reason for doing so? When I interviewed call center applicants years ago, I provide them details even if they make the cut or not. That way, an applicant will know how to improve himself to keep doing what he did best and/ or work on his opportunities for improvement.
You’re welcome Rachelle. All the best on your call center application.
My first call center interview was awful ’cause I’m not ready and I got really nervous and I don’t have idea what to answer. Now, after reading this, I think I’m ready to have an interview again. This really helps. Thank You!
are u a call center agent?? i hope you have a sample answers too..:)
but its a good start for mee… more power and goodluc to all of us
oh my Gosh good luck to me on Monday
@jerbee hope i couldn’t encounter that kind of interviewer hehehehehe gudluck to us call centre agent applicants guys
Best of luck on your call center application on Monday!
Yes, years ago until I became a communication and product trainer.
You’re welcome Dane. The good thing about it is that you now have the opportunity to improve on your challenges and ace the job interview next time.
ur such a genius gal!.,thanks a lot.,! it gives an idea to me on how to deal with during interview.,
thank you so much
this will be a really big help to me for tomorrow’s Interview 
i wish i could remember and be myself as possible heheh thanks Godbless 
its help me lot
hahaha and passed the interview
thanks pal!
XD i c.s in convergys XD!
thank you a lot for this
haha :’) OMG this is my first time to apply in this industry :’D wish me Luck
) meow
Best of luck to you Ethel.
Wow! That’s a great news! You’re welcome Yodaime, happy to help.
Thanks Christopher! Best of luck on your interview.
You’re welcome! Thanks for dropping by.
thanks for this sample,i hope it will get me a good job interview for tommorow!
., it doesn’t matter if i dont get hired. I just want to experience to be interviewed. At least d next time i’ll undergo an0ther interview , i woudn’t be that nervous or so . . I would be confident enough & prepared.. Well, i’ll add s0me tips i have read in preparing for an interview ,DONT STUDY GRAMMAR TOO MUCH. Because it will just confused you when formulating sentences. Bear that in mind if u want to be fluent! Yeahh. Hope it helps! Haha
Thank you very much for the infos..
we appreciated it very much
Thank you so much for this tips . God Bless . Wish me luck !
Oh my just becuase of this..
)
my comfortability level goes up
thanks for the tips and guidelines ^^
this helps me a lot lot lot ^^
You’re welcome Julie May! Best of luck to you.
hooo! thanks for the tips.. i’m a bit nervous for tomorrow’s interview.. hehehe i’ll treat you for dinner if i get hired. hehehe thanks!!! mwah
Very clear and concise… I highly recommend this…
Wow, Everything you said here was true…. I had my first call center job interview last week without any preparations.. and unfortunately, i failed it…. But Im so glad i came into this….. Im planning to apply once more and try my luck… Thank you for the tips… God Bless miss callcentergal
Hi Trisha,
Sorry to hear about what happened, but take it as an opportunity on how you can improve yourself next time. Hope my tips will help you ace your job interview next time. Feel free to check out my other posts for other call center job application tips.
Feeling nervous is just normal, wish you all the best on your interview.
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