On the first two posts about this subject, I presented the first seven questions that most call center applicants need to answer as part of the interview process. Here are the last two questions that will complete the TOP 10 CALL CENTER JOB INTERVIEW QUESTIONS series.
8. What is your greatest strength
Call center applicant: “Do I need to say just one?”
Call center applicant: “I am honest in all my dealings. That is my greatest strength.”
Common mistake: Failing to assess your personal strength
Call center gal tip: List all your personal strengths on paper and check which among those on the list can help you advance your career. For example, if you chose to tell them that you are honest in all your dealings then be prepared to relate this to your job in the call center. For example, since you are honest in all your dealings then you can assure them that (when you are taking calls) you will not mislead a customer in any way. If you tell them that your personal strength is your patience, tell them how you can apply this in your training (you will exercise utmost patience learning things that are new to you) and later on when you’re going to take calls (on how you will handle challenging customers).
9. Tell me about your dream job
Call center applicant: “I want to be the President of this company.”
Call center applicant: “I want to be a team leader in three months.”
Common mistake: Failing to be realistic in your answers.
Call center gal tip: Although the question is about your dream, remember that this is not just a casual conversation. You are in a call center job interview. The call center interviewer wanted to check on your dreams of advancing your career in their company. Again, I’m stressing the importance of doing a company background check. Is a promotion from a call center agent to being a team leader really feasible in three months? How about if you wanted to be a supervisor or a manager perhaps? How long will it take for you to be one? That is why it’s important for you to give conservative yet realistic answers even if this question seems to let you think of your “dream job”.
10. Do you have questions for me
Call center applicant: “None, thank you.”
Call center applicant: “Will you give me more than 25 thousand pesos? I am very much qualified.”
Common mistake: Either thinking that you are only attending a call center job interview to answer questions or thinking of asking the wrong questions.
Call center gal tip: Usually, this question signals the end of a call center job interview. After the interviewer expressed interest in knowing more about you and your application, you are given the chance to express your interest in knowing more about the company. Asking those questions will let them know that you really wanted to learn more about the company because you are seeing how their growth will be your gain as far as career advancement is concerned.
Thank you for reading THE TOP TEN CALL CENTER INTERVIEW QUESTIONS. Feel free to post your comments and suggestions here.
But before you leave, you may want to go back on Call Center Job Interview Questions Part I and Call Center Job Interview Questions Part II to check the items you want to remember before you head on to your call center job interview.
Till next post,
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thanks for these tips. but where can i find the 1st part of these? i badly need it. thanks.
tnx… i hope it will help to hire…
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thanks a lot any way i gain a lot of tips on how to ans the most difficult question?so i really know now…god bless!!!!1
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thnx
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thank you for all the information you provided for us..i have an interview in a call center company 2morow it will be a great help for me..tnx a lot Godbless…
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thanks for posting some tips
it can help me a lot
i really want to work in call center but im afraid when i thought to interview portion
hope this some tips would help me a lot to aim my dream work
i really want to practice my english conversation with other people moving on to better
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Thank you very much for sprint information
thank you for teaching me how to answer an interview in some call center company., good luck for me.,
again thank you very much for the tips, that can be able to help for my interview tomorrow..i did take note to make sure i will not forget these tips.
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magnificient tips.hope it will help me in my,
up coming interview.
Thx. For the Information, this Tips is very Help Full, Hope i will be enter in call center.. Thx again for the tips….
thanx… for the tips hope it will help me in my,
up coming interview…
thank you so much for the tips, this can help a lot for me since it is the first time i applied in call center industry. all i have to do is study and remember those things that was mentioned above. once again thank you!! i hope you will post more tips for us… God bless and more power
Hi!!! your tips are amazing.. thank you soo much..
thanx..for the info..hope i will be a a call center agent someday…b’cz thats one of my dreamz..
hi dear .. I have red all the question and answers kind of learned from them .. but can u add some more .. because i have had job interview before with banks they asked me some kind of qestions whitch I couldnt even answer
and i lost the job opportunity :S
thank you
thqaank u so…. much 4 the tip
this is really informative and helpful …thanks for sharing! i gain a lot of things that would help me….thank so much! the Lord bless u!!!!
hey! thanks for the tips. i really learned a lot from your post..
i’m now preparing for any interview that’s why im searching for possible questions and it’s worth the search coz’ i have found this site and it’s really reliable source,.,,i so love this top 10 job interview…^__^ thanx.. it helps a lot..
You are obviously a seasoned blogger… great post, thanks!
this is very informative and helpful..i just had a job interview this morning and almost all of the top 10 questions you listed here were asked in the interview..fortunately, I made it..I was asked to come back on Friday for the contract signing..if only I saw this post earlier I would have answered the other questions better. thanks for sharing these info anyway.. I’ll be using this next time I go for a job interview..great help..just one more suggestion for the topic btw..can you please add some sample answers for those questions for the sake of the beginners? thanks again.. ^^
Thanks for all the tips, it has made me realize how immature my answers were. But, with this perhaps I could answer questions with more confidence from now on.
I’ m not good in American language. That’s why I was so amazed when i read the possible question for me if i going to an interview in a call center. I really appreciated it, Its really helpful for me because i’ m will make sure to myself that i’ m so much prepared for an interview for a call center. That’s why I’ m hoping that this things will help me a lot to achieve my dream. to be an call center agent.
what should i say!!!!thank you for your tip and i really appreciate..god bless
hi..thnks for the tips..this really helps me for my job interview. ^_^
i hope it will help me to hire faster..
Thnks for giving most of the interviewer’s difficult questions.It would surely be of great help for those who are willing and planning to become a part of a call center company.All that you have posted were true,,,,Just a week ago i happened to get interviewed in one of the top performing contact centers here and most of the questions they have asked were the ones i have read on ur tips,,,sad 2 say i didnt get to the final…Ill be applying ur best tips as i go for my next job interviews….It would also be very rewarding for us if u have also given the sample answers to possible questions…More Power !May you continue to be generous in giving information to us!!!
u guys really help a lot .. wish u could post possible answers .. qualified ones
more thanks 4 the tips, it helps me
more to answer the questions easily and create more specific ideas 4 me to able to have a chance to pass the interview. more power……
we, really appreciate for sharing the knowledge you do have! Thanks for taking the time to give as tips on how to pass the interview for call center agents. And for those who try their luck in costumer service field, may you have the bountiful answers.. And good luck to us!
God bless us all! 
cool! thank you very much… very informative… it will help me a lot in my future job interview! More powers! Godbless!
wow this is very helpful! hopefully you’ll make another post for those beginners and without experience like me who wanted to work in a call center industry. thanks in advance
i hope you’ll post some possible answers that could help us aside from the tip u provided…
this articles was such a big help,
and i’m glad i found your website
thank you and more power…
thank you for your tips,it help me more confedent to aply
thank you for showing this articles. i am such a bigennerand i don’t any call center experience i wish i get hired
thanks po sa tips.
THANK YOU VERY MUCH!!!, , I WILL HAVE A INTERVIEW IN A CALL CENTER TOMORROW AND THIS WILL BE A BIG HELP FOR ME. GOD BLESS AND THANK YOU!!.
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