On the first two posts about this subject, I presented the first seven questions that most call center applicants need to answer as part of the interview process. Here are the last two questions that will complete the TOP 10 CALL CENTER JOB INTERVIEW QUESTIONS series.
8. What is your greatest strength
Call center applicant: “Do I need to say just one?”
Call center applicant: “I am honest in all my dealings. That is my greatest strength.”
Common mistake: Failing to assess your personal strength
Call center gal tip: List all your personal strengths on paper and check which among those on the list can help you advance your career. For example, if you chose to tell them that you are honest in all your dealings then be prepared to relate this to your job in the call center. For example, since you are honest in all your dealings then you can assure them that (when you are taking calls) you will not mislead a customer in any way. If you tell them that your personal strength is your patience, tell them how you can apply this in your training (you will exercise utmost patience learning things that are new to you) and later on when you’re going to take calls (on how you will handle challenging customers).
9. Tell me about your dream job
Call center applicant: “I want to be the President of this company.”
Call center applicant: “I want to be a team leader in three months.”
Common mistake: Failing to be realistic in your answers.
Call center gal tip: Although the question is about your dream, remember that this is not just a casual conversation. You are in a call center job interview. The call center interviewer wanted to check on your dreams of advancing your career in their company. Again, I’m stressing the importance of doing a company background check. Is a promotion from a call center agent to being a team leader really feasible in three months? How about if you wanted to be a supervisor or a manager perhaps? How long will it take for you to be one? That is why it’s important for you to give conservative yet realistic answers even if this question seems to let you think of your “dream job”.
10. Do you have questions for me
Call center applicant: “None, thank you.”
Call center applicant: “Will you give me more than 25 thousand pesos? I am very much qualified.”
Common mistake: Either thinking that you are only attending a call center job interview to answer questions or thinking of asking the wrong questions.
Call center gal tip: Usually, this question signals the end of a call center job interview. After the interviewer expressed interest in knowing more about you and your application, you are given the chance to express your interest in knowing more about the company. Asking those questions will let them know that you really wanted to learn more about the company because you are seeing how their growth will be your gain as far as career advancement is concerned.
Thank you for reading THE TOP TEN CALL CENTER INTERVIEW QUESTIONS. Feel free to post your comments and suggestions here.
But before you leave, you may want to go back on Call Center Job Interview Questions Part I and Call Center Job Interview Questions Part II to check the items you want to remember before you head on to your call center job interview.
Till next post,
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thanks for these tips. but where can i find the 1st part of these? i badly need it. thanks.
tnx… i hope it will help to hire…
i really appreciate us, the tips is good for me, i wanted to work as a call center agent! so help me god!!!!!!!! thanks a lot!!!!!!!!!!
thanks a lot any way i gain a lot of tips on how to ans the most difficult question?so i really know now…god bless!!!!1
You guys are realy helpfull for a new kids on the block learning to wald dawn the bpo street..
thnx
very informative and helpful
Thnx for the tips..it helps a lot..
thank you for all the information you provided for us..i have an interview in a call center company 2morow it will be a great help for me..tnx a lot Godbless…
thanks for sharing all your tips here, its a big help for us who wanted to work as a call center agent… plsss continue giving your tips!!! God bless us all and good luck…
Great article!!!..i hope to read more from you!..Godbless you!
thanks for posting some tips
it can help me a lot
i really want to work in call center but im afraid when i thought to interview portion
hope this some tips would help me a lot to aim my dream work
i really want to practice my english conversation with other people moving on to better
thanks a lot!!this will really help..
Thank you very much for sprint information
again thank you very much for the tips, that can be able to help for my interview tomorrow..i did take note to make sure i will not forget these tips.
thank you po sa tips..
i want to work as a call center agent.help me god plssssssss
i want to work as a call center agent.. can you help me please
I learned a lot…thanks for the information
nice tip! goodluck to my self!
oh..This is truly helpful. I’d never seen any sites better than this .. Well, more powers and keep your data’s up to date… Thank you so much..
magnificient tips.hope it will help me in my,
up coming interview.
Thx. For the Information, this Tips is very Help Full, Hope i will be enter in call center.. Thx again for the tips….
thanx… for the tips hope it will help me in my,
up coming interview…
thank you so much for the tips, this can help a lot for me since it is the first time i applied in call center industry. all i have to do is study and remember those things that was mentioned above. once again thank you!! i hope you will post more tips for us… God bless and more power
Hi!!! your tips are amazing.. thank you soo much..
thanx..for the info..hope i will be a a call center agent someday…b’cz thats one of my dreamz..
hi dear .. I have red all the question and answers kind of learned from them .. but can u add some more .. because i have had job interview before with banks they asked me some kind of qestions whitch I couldnt even answer
and i lost the job opportunity :S
thank you
thqaank u so…. much 4 the tip
this is really informative and helpful …thanks for sharing! i gain a lot of things that would help me….thank so much! the Lord bless u!!!!
Thanks for the tips!