Insurance Niche Account in Call Centers

by Call Center Gal on March 7, 2010

Will you phone in a call center if you want to have some term life insurance quote comparison? Yes, in a way. Don’t you know that even insurance -related accounts also took call center industry by storm?

Just last year, I had some call center colleagues who decided to jump ship and tried their luck in a new call center that catered to insurance accounts. Well, I believe that is a bold yet timely move for them because they had the relevant experience and the right attitude (worked for years in general customer service) before finally settling on their ‘niche’. The next thing I knew, three of them were already supervisors and two became client specific trainers. Things turned out well for them, I must say.

How about you? If you believe that you can do something better outside your current job, will you be brave enough to take the chance? Why or why not?

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Casual Fridays for Call Center Ladies

by Call Center Gal on March 7, 2010

Ladies, what do we really mean by Casual Friday in offices? Would that mean the same as implemented in call centers? See the video after the jump and let me know your thoughts. :)

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Modern Furniture in Call Centers

March 7, 2010

For those who have not been to some call center sites, they would be surprised how these offices use only modern furniture and interiors. The usual look and feel of using neutral colors are just so ‘old’ for these designers who would use the combination of loud colors on the walls.
Personally, I want their way [...]

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The Secret Video

March 7, 2010

The Secret Video is something that I discovered years ago. I got myself an original DVD copy even if I haven’t read the book yet at that time. I guess I am a more visual person then.
I want to share with you more about the secret and how it helped me achieved [...]

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Fun Call Center Accounts

March 7, 2010

Whenever I introduce myself as part of the Call Center Industry, a lot of people would ask me if there’s life working in this industry. I believe that a lot of people from other industries are somewhat clueless on what we can do in terms of the accounts that we support.
Call centers also cater to [...]

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Internet’s Back

March 7, 2010

I haven’t thanked the Smartbro contractors enough who brought the connection back this morning.
They did the job in less 10 minutes. These amazing guys deserve a raise aside from a public pat on the back. Unfortunately, I was not able to get their names.
But anyway, since my husband and I are back [...]

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Flexibility in Learning for Call Center Trainers

March 2, 2010

As a call center trainer, you should always be open to learn a lot of things concerning client specifics.
This is true. There are times when you are so comfortable in doing this kind of training but what about if you are given another Because you’ll never know which account will be your next focus, [...]

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Sharing Thoughts on Phone Manners

March 2, 2010

Even before call centers became the next big thing in the outsourcing industry, most of us dealt with some prank callers. This video, with over 60 thousand hits, shares her ideas on how to go about these unwanted callers at home.
Will this be the same thing when we have to handle ‘prank callers’ in call [...]

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Medical Travel as an Option to Get Well

March 1, 2010

If you really need a specialist to check your medical condition, there are a lot of options for you to take advantage of. You can choose whether to go local or for an international medical experience like medical travel Mexico for a change.
All you have to do is to secure the needed papers. These includes [...]

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Another Year of Blogging for Me

March 1, 2010

When I received that email from that domain company, I know that I should take action right away.
Yes, I’m talking about renewing this domain for another year. I know that I haven’t been updating this blog that much, but I am a work in progress.
Posting regularly will only be easy if I am free to [...]

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