Call Center Gal

This call center blog will always be grateful to all of you who frequent this blog to drop, read and comment on my posts.

With that, let me acknowledge the top droppers for December 08:

Couple’s Footprints
Boleh! Boleh!
Tuition Place
Slow Streamyx
Dunia soer
Look around
Hit-or-Miss
Army Soldier Info
Money Online Guides
My note’s

Thank you very much!

I know that up to this time, a lot of call centers are still celebrating their Post Christmas / Year End party. So let me share some tips so you can make the most out of your holiday party.

1.) Register to confirm your attendance.

Whether you’ll attend or not make sure to let the registration committee know about it.

2.) Ask for options if you’ll change your mind.

Will you need to pay as a walk-in attendee? If that is one of the consequence then it’s better to know it ahead of time.

3.) Get your ticket and keep it until you hand it over to the registration committee (on the venue itself).

Most of the call center parties have raffle activities in between performances. Make sure to keep the portion of the ticket to present if you win in the raffle.

4.) Bring your IDs for proper identification.

It’s better not to take too much time waiting for a supervisor or a team mate to vouch for you. Make sure to bring your company ID or any government issued ID.

5.) Check out the theme.

You don’t want to wear a gown if you’re going to an open field party right? Nuff said.

6.) Inquire about the ‘ride’.

It will be both convenient and safe for you if your company will have their own service vehicle. If not, then you can join one or two of your colleagues as you go to the venue and/or to the office. You can also split the fare and talk about the fun party afterwards.

7.) Say no to allergic reaction.

Allergic to smoke, liquor and some food? Bring that pill inside your pouch if you need to pop one.

8.) If you’re going to take calls after the party, don’t drink alcohol.

Yes. A simple rule that’s violated by some. Don’t think that you can easily get away with that violation. Better be safe than sorry.

9.) Enjoy the party while it lasts.

Eat, dance and laugh if you want to. Just make sure that if its a company sponsored event, you still need to adhere to the rules of conduct. I believe this is self-explanatory.

10.) Add one to this list.

I know that I only covered some, I wanted to know some tips that I missed so other readers can also benefit from your tips.

If you enjoyed reading this post, please subscribe via email or rss to receive updates from my call center blog.

While I am not a baseball fan, the sport of baseball always brings much wonder to me. I mean, in my opinion basketball is more exciting but in the United States, it’s their national sports.

I see all the stadiums almost always jampacked with people shouting, cheering and eating hotdogs and popcorns. All of them there just to watch guys play on this big diamond on the field. Baseball really is America’s sport. It is almost a normal thing to hear about New York Yankees tickets selling out especially during the big games. You know what? When I get my chance to go to the U.S., one of the first things I would do there is watch a baseball game. Get to know the game as they say. Who knows, it might grow on me.

This is a quick post to call on the winners of Serrandinho’s contest. Please check out my regular call center blog post below. Thanks.

Congratulations to the Winners! Let me post here the giveaways from Call Center Gal:

As per Serrandinho’s announcement, the EC credits will be transferred by Entrecard staff so I don’t need to worry about this.

For the Banner winners, leave a message here together with your 125×125 banner html code so I can have your banners up here ASAP.

Themelib
Erickson Home

What would you do if your co-worker did more personal web surfing on his office computer than actual work?

While I do surf the web for personal purposes but only at times when I need to make a quick check on something. That wouldn’t amount to more than 30 minutes in a week. But this former co-worker of mine is different. He did it almost all the time.

I didn’t want to tell our former manager about it. I’m not that kind of person. What I did was I once kidded him about it. I told him straight to his face but in a humorous way. Sadly, I don’t think he took me seriously. What could I expect? I used humor.

I sometimes wished that our (former) manager would catch him in the act. I wasn’t wishing him any harm, I just wanted what’s good for him and the company, too. He’s not being productive in his job because of all those wasted time surfing non-work related stuff. He has a job to do and I just wanted him to do it right because it would affect all of us in the long run considering that we were a team at that time.

How about you? What would you do?

Photo credit: Thomas Hawk

I have been blogging using my laptop for quite some time now. For years, I’ve been using my desktop PC from common word processing, simple image editing (I say simple because I’m not adept on it) and of course, surfing the web. But my desktop started to show its age about a year ago and it has been in and out of the repair shop. I’ve once paid for a memory upgrade because let’s admit it, 128mb of RAM could only do so much.

For a few months it worked fine until it started to slow down again. I was suspecting the problem lied deeper than just the RAM. I just thought my desktop had served me enough. So that’s why I bought my laptop.

My desktop PC is still here. I still use it occasionally although I find less and less reasons to use it. My laptop is currently my life and where all my Call Center Gal blogging is currently done. That’s life. That’s technology. You can’t expect it to last forever.

I remember the time I had to report to work on Christmas eve. I felt really down that day. Who wouldn’t right? Nobody’s supposed to be working on that evening. It’s a night that should be spent together with your loved ones, but sadly, work is work and I had duties to attend to.

I went to the office expecting that my fellow call center agents would be in a gloomy mood. Boy, was I wrong!

Everybody was smiling and greeting each other Merry Christmas even though it was still four hours before the clock struck 12. I asked a co-worker why she was still happy even though we were at the office instead of the Christmas dinner table at home. I smiled at her reply.

“Why would I be sad? I’ll be celebrating Christmas with my friends here in the office,” she said.

That’s the true spirit of Christmas, I thought.

Photo credit: avlxyz

If you’ve been too busy these days because of the holiday season, imagine call center agents taking more calls than the usual.

For example, if one agent normally takes 60 calls per shift, now we can just imagine him taking more than 70 or 80 calls, beat that! That’s non-stop talking for the entire shift!

But what’s good with call centers is that they still find time to have some activities around the floor or just near the site for everyone to feel the holiday spirit.

In my next few posts I’ll cover some activities that call centers did this holiday season. I’ll also post some tips on how to enjoy the (call center) company parties as well as the types of holiday celebration that cater to call center environment.

Happy Holidays!

image credit: www.allthingschristmas.com

It’s the Christmas season and people are clamoring to find the best and unique Christmas gifts for their loves ones. Especially for their children since just like what they say, Christmas is for children so it would be wonderful if we can give our little ones beautiful gifts that are also practical.

What else can be more practical in terms of providing education for kids than books? Did you know that there are personalized books that you can buy for your children? There are a wide variety of topics for these books from activity books to fairy tales to inspirational books that teach children proper manners as well as what it’s like to be really good and nice children.

I received a call yesterday from a former colleague. She said that she just finished her last shift for the year. She’s very excited about it.

Who would not be excited about that thought? Just like her, a lot of call center workers do not really use most of their leave credits so they can use it to have a ‘longer’ vacation. She even told me that she’ll fly to Hongkong Disneyland together with her family after Christmas.

She even told me that the HK Disneyland treat won’t be possible if not for her earnings from call center. Nuff said.