
When was the last time you received a compliment from someone? Did you like it? Did you feel the sincerity that comes with the statement?
I remembered before how we were praised in the classroom. It’s common to hear a teacher who would say “very good”, “good” or “excellent” to praise a student.
Now that we’re part of the workforce, our superiors would most likely say, “good job”,“great job” or “excellent job” to express their satisfaction for a job well done.
Do you share the same observation? Now let’s go back to my personal call center training experience.
One of the things I learned in doing call center training is that I have to explore a lot of ways to acknowledge what learners do best. Another is to use effective acknowledgment expressions to celebrate the learners’ improvement/ achievement. That’s why I am very thankful when my Senior Trainer shared a copy of these acknowledgment expressions that I can use in my training sessions.
On the other hand, you can use this list not only when praising a student. You can also use this whenever you have the chance. Just check the list and let me know what you think ok?
1. Fantastic!
2. That’s really nice.
3. That’s clever
4. You’re right on target.
5. Thank you!
6. Wow!
7. That’s great!
8. Very creative.
9. Very interesting.
10. I like the way you’re working